Claim Settlement Ratio for Term Insurance by IRDA : 2019-2020

IRDAI has announced the Claim Settlement Ratio for 2019-2020 in Dec 2021. This is valid as most recent till Dec 2021, when the next year’s data will be published by the Regulator. If you are looking for a term insurance plan, you MUST know the IRDAI Claim Settlement Ratio (CSR) before making the decision. At this point, we must tell you that in spite of the fact that overall CSR is NOT the best way to decide on your term insurance plan, you cannot ignore it because it is one of the best available indicators as of today.

Claim Settlement Ratio = Total Claims Approved (paid to nominees) divided by Total Claims Received by the Company.

So Claim Settlement Ratio (or IRDAI claim ratio) is the total number of death claims approved by an insurance company, divided by the total no. of death claims received by the insurance company. It is generally measured for a period of one financial year. It is measured for all products of the company put together (not term insurance plans alone).

To explain this, if an insurance company received 1000 death claims between Apr 1, 2019 and Mar 31, 2020, out of which it

• paid 973 claims to the nominees of those dead,
• rejected 16 claims, and
• is yet to take a decision on the remaining (1000-973-16=) 11 claims,

then

• the claim settlement ratio (or claims acceptance ratio or claims ratio) of the insurance company = 973/1000 = 97.3%
• the claim repudiation ratio (or claims rejection ratio) of the company = 16/1000 = 1.6%
• the claim pending ratio of the company = 11/1000 = 1.1%

All claims ratios are measured in percentages. And thanks to standardization done by the IRDAI, the Insurance Regulator of India, it’s that simple to measure and it is therefore a great idea to use Claim Settlement Ratio for Term Insurance buying. IRDAI publishes this information annually. Claim Settlement Ratio 2020-2021 is not yet announced by IRDAI. The latest one available is published in 2021, for the period 2019-2020. This will be valid till Dec 2020, when the next report will get released by IRDAI. Claim Settlement Ratio or Claim Clearance Ratio has a simple formula. Claims Settlement Ratio is defined as the ratio of claims paid to nominees by the insurance company and total claims received from customers. The balance claims are either rejected for impersonation, misrepresentation, fraud, etc. or pending for decision by the life insurance companies.

Now, it’s time to dive into the numbers.

Claim Settlement Ratio 2019-2020 Announced by IRDAI

Overall, the claim settlement ratio for the life insurance industry stands at 97%, but a lot of it is because of LIC’s large base with very high CSR. A lot of private life insurance companies are now ‘matching up’ since the last 4-5 years. However, like we mentioned in the disclaimers above, it may not be an equal comparison. Here’s all the information on CSR that you will need. Let us see which are the best insurance companies on claims ratio. The ranking is based on the size of the company (New Business Premium generated) so that you get that perspective as well.

Life Insurance Company	Tatal Claim Received Benefit Amount	Claim Paid Benefit Amount	Average Value of Claim*	Claim Settlement Ratio **	Details
LIC	Rs. 13,694.34 crores	Rs. 12,797.85 crores	Rs. 1.74 lakhs	96.69%	View
Max Life	Rs. 595.43 crores	Rs. 562.54 crores	Rs. 3.66 lakhs	99.22%	View
Tata AIA Life	Rs. 231.96 crores	Rs. 222.47 crores	Rs. 7.53 lakhs	99.06%	View
ICICI Prudential Life	Rs. 1117.01 crores	Rs. 1023.64 crores	Rs. 9.12 lakhs	97.84%	View
Aegon Life	Rs. 69 crores	Rs. 64.60 crores	Rs. 18.77 lakhs	98.01%	View
HDFC Life	Rs. 702.45 crores	Rs. 650.33 crores	Rs. 5.19 lakhs	99.07%	View
Reliance Life	Rs. 167.03 crores	Rs. 157.03 crores	Rs. 1.99 lakhs	98.12%	View
SBI Life	Rs. 903.38 crores	Rs. 810.71 crores	Rs. 3.75 lakhs	94.52%	View
Canara HSBC Life	Rs. 115.27 crores	Rs. 106.53 crores	Rs. 8.50 lakhs	98.12%	View
Bajaj Allianz Life	Rs. 332.15 crores	Rs. 310.71 crores	Rs. 2.61 lakhs	98.02%	View
Sahara Life	Rs. 6.21 crores	Rs. 5.44 crores	Rs. 0.92 lakhs	89.45%	View
Future Generali Life	Rs. 49.83 crores	Rs. 44.90 crores	Rs. 4.12 lakhs	95.28%	View
Exide Life	Rs. 101.16 crores	Rs. 88.95 crores	Rs. 2.61 lakhs	98.15%	View
Kotak Life	Rs. 192.87 crores	Rs. 170.14 crores	Rs. 5.27 lakhs	96.38%	View
Aditya Birla Sunlife	Rs. 371.05 crores	Rs. 342.89 crores	Rs. 6.81 lakhs	97.54%	View
PNB Metlife	Rs. 269.56 crores	Rs. 235.11 crores	Rs. 5.54 lakhs	97.18%	View
Edelweiss Tokio Life	Rs. 32.86 crores	Rs. 21.80 crores	Rs. 8.01 lakhs	83.44%	View
IDBI Federal Life	Rs. 70.88 crores	Rs. 63.27 crores	Rs. 4.63 lakhs	96.47%	View
DHFL Pramerica	Rs. 23.43 crores	Rs. 22.44 crores	Rs. 4.0 lakhs	98.42%	View
Aviva Life	Rs. 83.33 crores	Rs. 80.78 crores	Rs. 10.22 lakhs	97.53%	View
Star Union Dai-ichi Life	Rs. 53.29 crores	Rs. 50.47 crores	Rs. 4.19 lakhs	96.96%	View
Bharti Axa Life	Rs. 64.29 crores	Rs. 61.56 crores	Rs. 4.79 lakhs	97.35%	View
IndiaFirst Life	Rs. 78.95 crores	Rs. 70.17 crores	Rs. 3.23 lakhs	96.65%	View
Shriram Life	Rs. 93.98 crores	Rs. 77.88 crores	Rs. 2.73 lakhs	91.61%	View

What should you look for in Comparison of Claims Ratios?

Based on the above data on Claims Ratio published in 2015, this is how you should interpret it.

• Claim Settlement Ratio higher than 85% is good. Of course, very high CSR (more than 90%) is welcome if the life insurance company is also offering you a great value product. e.g. Tata AIA Life, LIC, Max Life, ICICI Prulife, Aegon Life, HDFC Life, Reliance Life, SBI Life, Bajaj Allianz Life, IDBI Federal, Aviva, Edelweiss Tokyo, Exide Life and Future Generali Life.
• Notice the variance in average value of claim paid. Higher the sales of term insurance (as % of overall portfolio), higher is the average value of claim paid. Also, lower is the CSR if the companies are newer.

Some Disclaimers on Claims Ratio

While claim settlement ratio is recommended as worthy of consideration at the time of buying a term insurance plan, the ratio is only indicative and not 100% perfect for this purpose. The reasons for which we are saying this, are as follows.

1. The ratio is for all life insurance products put together and not just term insurance plans. So claim settlement ratio works in favor of life insurance companies with large non-term product customer base since such customers had bought a life insurance policy mainly with the aim of getting returns rather than as a protection tool in case of death.
2. Frauds committed by customers cannot be blamed on the life insurance company. In such cases, it is only correct on the company’s part to deny the claim. Over time, when you eliminate fraud, you settle claims for only genuine cases and this can bring down the premiums for customers. So chasing fraudulent claims is indeed in the interest of good customers, even if it is at the cost of claim settlement ratio going down.
3. Most of the claim denials happen in the first 2 years after issuance of the insurance policy. In life insurance industry parlance, they are called ‘early claims’. Newer companies will have many more early claims as a % compared to older companies. Claim settlement ratio of newer life insurance companies can come down for this reason.
4. Some insurance companies which aggressively sell term insurance plans investigate all the suspicious and most of the large value claims before payout. So they may end up discovering more fraud cases, rejecting them (obviously) but deteriorating their claims ratio. We need to keep this perspective in mind when we look at some of the smaller companies with lower claim settlement ratio.

Having said this, life insurance companies who have managed a high claim settlement ratio in 2015 have indeed done a fabulous job – no denying that.
 

Final Words on Claims Settlement Ratio when buying Term Insurance

In conclusion, you should definitely use Claim Settlement Ratio when buying a term insurance plan. In addition to that, if you buy a term plan online by filling the application form yourself, and if you declare everything honestly on the form as well as during the medical examination to the doctor, it will make sure that your chances of claim approval are very high indeed.

If you are looking to buy a Term Insurance Plan with a guarantee of getting the claim if required, these tips, can help.